🏠 Membership-Based Housing Advocacy
Your voice in social housing — backed by expertise
The Social Tenants Network gives social housing tenants professional advocacy, correspondence support, and procedural guidance. For less than the cost of a coffee a week.
£7/month
FULL MEMBERSHIP · CANCEL ANYTIME
- Professional correspondence on your behalf
- Disrepair reporting and escalation support
- Homelessness application assistance
- Possession and eviction risk support
- Complaints and escalation management
- Procedural guidance and case updates
Join Today
🏛️ Founded by legal experts with local authority experience
⚖️ Operating upstream of litigation — early intervention
🤝 Working with councils, not against them
🔒 Cancel anytime — no contracts
4M+
Social housing tenants in England with no dedicated advocacy body
£7
Per month — less than £1.60 per week for professional support
6
Pilot boroughs across North West London and surrounding areas
107k
Social housing households in our pilot catchment area
Why STN Exists
There are over 4 million social tenants in England. Most face complex systems alone.
Existing advice services are overstretched. Local authorities are overwhelmed. Tenants — often vulnerable, often without a voice — fall through the gaps. STN was built to change that.
Our Story →
How It Works
Simple, structured support — in three steps
We work upstream of litigation. Our job is to resolve issues through clear communication, organised advocacy, and professional persistence before things escalate.
01
Join and tell us your issue
Become a member for £7/month and submit your housing matter through your secure portal. We'll triage your case and confirm next steps within 2 working days.
02
We correspond on your behalf
Our team drafts professional correspondence to your landlord, housing association, or local authority on STN letterhead — clearly and factually.
03
We track, follow up, and escalate
We monitor responses, chase deadlines, and escalate through established channels. If legal advice is required, we refer you to regulated professionals.
What We Cover
Services included with membership
All services are procedural and advocacy-based. We don't provide legal advice, but professional structured support that makes a real difference.
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Disrepair Reporting
We help you log, document, and escalate housing disrepair issues, ensuring your landlord responds and follows through properly.
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Homelessness Applications
Assistance completing forms, drafting supporting statements, organising evidence, and chasing decisions from the council.
⚖️
Possession & Eviction Risk
Early-stage support when you receive notices or face possession proceedings — including urgent referral to legal professionals where needed.
📋
Complaints Escalation
We draft, submit, and track formal complaints through internal and external channels on your behalf.
✉️
Professional Correspondence
All letters and emails are sent on STN letterhead — carrying institutional weight that individual tenants rarely achieve alone.
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Procedural Guidance
We explain how housing systems work, what your procedural rights are, and what to expect at each stage of your matter.
Important: What STN is not
STN is not a law firm. We do not provide legal advice, legal representation, or conduct litigation. Membership provides access to procedural advocacy support — not guaranteed outcomes. Where your matter requires legal advice or court representation, we will refer you to appropriate regulated professionals.
Ready to Get Support?
Join the Social Tenants Network today
Cancel any time. No contracts. Professional support from day one. Less than £1.60 a week.
Join — £7 per month
Our Story
Built by people who know the system — and saw it failing tenants
The Social Tenants Network was founded by legal professionals with direct experience inside local authority housing departments. We saw the gap. We decided to fill it.
Why We Were Founded
A gap that nobody was filling
There are over 4 million social housing tenants across England. Each one interacts with complex systems — councils, housing associations, government departments — that can be confusing, intimidating, and slow to respond. Yet there is no single body they can turn to for consistent, independent, hands-on support.
Existing services like Citizens Advice are overstretched and limited in what they can do. They are also sometimes perceived by tenants as extensions of the very authorities they need help navigating. The result is that vast numbers of people go unrepresented, unadvised, and left to manage alone.
The Social Tenants Network was created to change this. Founded by legal experts with direct experience of local authority housing departments, STN was built with one purpose: to give social housing tenants a professional, independent intermediary that genuinely works in their corner.
⚖️
Legal expertise, accessible to all
Our founders bring years of experience navigating housing law and local authority processes — now available to tenants for £7 a month.
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Working with everyone, not against anyone
Our aim is never confrontation. We believe most housing issues can be resolved quickly when there is clear, professional communication from the outset.
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Accessible to the most vulnerable
Language barriers, disability, caring responsibilities — we understand the real challenges tenants face and we're here for everyone.
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Built to grow with purpose
Starting in North West London, our ambition is to become the national voice for social housing tenants across England.
Our Approach
Resolution, not confrontation
STN was not built to be adversarial. We believe that the majority of housing problems — disrepair, delayed repairs, miscommunication, poor process — can be resolved swiftly when there is a professional, organised intermediary facilitating communication.
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For councils and housing associations
When a professional body contacts you with a clearly documented, well-organised matter, it saves time for everyone. STN correspondence is factual, procedural, and constructive. Our goal is to help housing authorities respond to legitimate issues efficiently — before they escalate into legal proceedings that are costly and time-consuming for all parties.
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For tenants
We give you a professional voice. We explain the process, organise your case, correspond on your behalf, and make sure your matter doesn't fall through the cracks. You don't need to navigate the system alone, and you don't need to spend hundreds of pounds on legal fees to get your housing issue taken seriously.
Our Values
What we stand for
Everything we do is guided by these principles.
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Transparency
We are clear about what we do and what we don't do. No misleading promises. No hidden terms. Our members always know exactly what they're getting.
⚡
Efficiency
Housing issues cause real stress. We move quickly, follow up consistently, and don't let matters drift. Early intervention is always better than late escalation.
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Independence
We work entirely in our members' interests. We are not funded by councils, not affiliated with housing associations, and not influenced by anyone other than our members.
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Accessibility
£7 a month. No jargon. No barriers. Support available to everyone regardless of language, disability, or background.
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Collaboration
We work with housing authorities, not against them. Good housing outcomes require cooperation, and we approach every case with that in mind.
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Accountability
We hold ourselves to the same standards we expect from housing authorities. Clear records, transparent processes, and genuine responsibility to our members.
Ready to Join?
Get the support you deserve
Professional advocacy for social housing tenants. £7 per month. Cancel anytime.
Become a Member
The Process
How the Social Tenants Network works — step by step
From the moment you join to the moment your matter is resolved, here's exactly what happens and what to expect at every stage.
Your Journey
What you do — step by step
Your role is simple: tell us your issue, give us authority to act, and keep us informed of anything new. We handle the rest.
Join as a member
Sign up for £7/month through our website. Once registered, you have immediate access to your member portal. There are no contracts — you can cancel at any time. Your membership gives you access to all of STN's advocacy and support services.
Submit your case through the portal
Log in to your member portal and submit a new case. Tell us about your housing matter — what the issue is, who your landlord or housing authority is, what has already happened, and how urgent the situation is. Attach any documents, photos, or correspondence you already have. The more detail you provide, the faster we can act.
We review and triage your case
Within 2 working days, our team reviews your submission. We assess the nature of the issue, its urgency, and the most appropriate next steps. Urgent matters — such as risk of homelessness, serious disrepair affecting health, or time-sensitive legal processes — are prioritised. We'll send you a message through your portal confirming our plan.
Track progress in your portal
Your portal is updated throughout your case. You can see the status of your matter, read copies of correspondence sent on your behalf, upload additional documents, and message the STN team directly with any questions or updates. You don't need to chase us — but you're always welcome to check in.
Resolution or referral
Most matters are resolved through professional correspondence and structured escalation. Where an issue requires legal advice or representation beyond our remit, we will support you in finding the right regulated professional and provide them with an organised summary of your case to make the handover as smooth as possible.
Behind the Scenes
What STN does on your behalf
While you get on with your life, here's what our team is doing to progress your matter.
📝 Correspondence and Advocacy
- Drafting clear, factual, professional letters and emails
- Sending correspondence on STN letterhead and email systems
- Identifying the correct department and individual to contact
- Framing your issue in terms that housing authorities respond to
- Tracking response deadlines and following up proactively
📁 Case Management
- Maintaining a complete record of all correspondence
- Organising your evidence in a clear, usable format
- Monitoring statutory and internal deadlines
- Escalating through internal complaints processes where needed
- Coordinating referrals to legal professionals when required
🏛️ Authority Engagement
- Building working relationships with housing departments
- Understanding the internal processes of each authority
- Identifying escalation pathways specific to each council
- Engaging constructively to achieve swift, fair outcomes
🔍 Procedural Knowledge
- Explaining the relevant legal and procedural framework
- Identifying the correct processes for your type of issue
- Advising on what to expect at each stage
- Keeping you informed without overwhelming you with jargon
Important to Know
What membership provides
Membership of STN provides access to professional advocacy support — not guaranteed outcomes. Housing issues often depend on factors outside our control, including statutory decision-making, landlord capacity, and external timelines. What we guarantee is consistent, professional effort on your behalf.
STN is not a law firm. We do not provide legal advice, legal representation, or conduct litigation. Where your matter requires legal input, we will refer you to appropriate regulated professionals and help you prepare for that conversation.
Ready to Start?
Submit your first case today
Join for £7/month and have your case reviewed within 2 working days.
Join STN — £7/month
What We Do
Services included with every STN membership
All of the following services are included in your £7/month membership. Our focus is early intervention, clear communication, and organised escalation — preventing problems from becoming crises.
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Disrepair Reporting & Escalation
From damp and mould to broken heating — we make sure your landlord takes it seriously.
Housing disrepair is one of the most common issues social tenants face. Damp, mould, structural problems, broken heating, pest infestations — these are not minor inconveniences. They affect your health, your family's wellbeing, and your quality of life. Yet landlords and councils often respond slowly, if at all, when tenants raise issues directly.
What we do
- Help you identify and document the issue clearly with photographs, timelines, and supporting notes
- Draft and send formal correspondence to your landlord or housing authority on STN letterhead
- Establish a clear paper trail from the outset to protect your position
- Follow up consistently and escalate through internal complaints processes where necessary
- Support referral to legal professionals if disrepair is serious and unresolved
Our approach
We prioritise early identification and consistent follow-up. Most disrepair issues can be resolved without legal action if they are reported clearly, followed up professionally, and escalated through the right channels. That is exactly what we do.
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Homelessness Application Support
Navigating homelessness services is complex. We help you do it right.
Making a homelessness application to a local authority is a significant step that involves complex forms, supporting evidence, and procedural requirements that many people find overwhelming. Getting it wrong — or submitting an incomplete application — can lead to delays or incorrect decisions that leave people without support.
What we do
- Assist you in completing homelessness application forms accurately and completely
- Draft supporting statements based on your circumstances
- Organise and help you submit evidence to support your application
- Write covering letters on STN letterhead confirming our involvement and requesting acknowledgement
- Chase the council for decisions and updates, ensuring your application is progressed
- Explain the process and what to expect at each stage
Important to note
The homelessness application remains yours. We provide procedural and administrative support to help you navigate the process — we do not make legal arguments about your eligibility or entitlement.
⚖️
Possession & Eviction Risk
Urgent, early support when you receive notices or face the risk of losing your home.
Receiving a notice of possession proceedings or being told you are at risk of eviction is one of the most stressful experiences a tenant can face. Acting quickly and correctly in the early stages can make a significant difference to the outcome.
What we do
- Explain the possession process and the typical stages involved
- Help you organise notices, correspondence, and relevant timelines
- Support communication with your landlord or housing authority to explore early resolution
- Escalate concerns to relevant housing or tenancy relations teams
- Assist you in accessing urgent legal advice or representation where required
What we don't do
STN does not advise on defences, merits, or prospects of possession proceedings, and does not conduct litigation. Our role is early engagement, organisation, and appropriate referral. If your matter requires legal representation in court, we will support you in accessing that.
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Complaints & Escalation
We prepare, submit, and track formal complaints on your behalf.
Most housing authorities have formal complaints procedures that must be followed before other escalation routes — including the Housing Ombudsman — become available. Navigating these processes correctly and within the right timeframes is essential.
What we do
- Prepare formal complaints that are clearly structured and factually based
- Submit complaints directly to landlords, housing associations, or local authorities on STN letterhead
- Track response deadlines and chase where responses are late or inadequate
- Escalate matters internally where first-stage responses are unsatisfactory
- Support referral to the Housing Ombudsman or Local Government Ombudsman where appropriate
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Professional Correspondence
Our letters carry weight. Institutional communication gets faster responses.
There is a significant difference between a tenant writing to their council directly and a professional organisation writing on their behalf. STN correspondence is drafted clearly, addressed correctly, and carries institutional weight that tends to produce faster, more substantive responses.
What we do
- Draft factual, professional correspondence across all housing-related matters
- Send letters and emails on STN letterhead and email systems
- Identify the correct department and decision-maker to contact
- Follow up on unanswered correspondence with escalating urgency
- Maintain records of all correspondence sent and received
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Procedural Guidance
Understanding the system is half the battle. We explain it clearly.
Many housing issues are made worse by misunderstanding — tenants not knowing what processes apply, what their procedural position is, or what to expect next. STN provides high-level information about housing processes and relevant legal frameworks so that members can navigate their situation with confidence.
What we provide
- General information about housing processes and how they work
- Explanation of the procedural stages involved in your type of matter
- Guidance on what to expect at each stage and typical timescales
- Information about relevant bodies — councils, housing associations, ombudsmen
What this is not
Procedural guidance is informational in nature and does not constitute legal advice. We explain how systems work — we do not advise on the legal merits of your position or your prospects of success.
All Included
Every service above — £7 per month
No add-ons. No hidden fees. Cancel anytime.
Join STN Today
Legal
Membership Terms & Conditions
The terms governing your STN membership will be published here.
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Coming Soon
Our membership terms are currently being finalised. This page will be updated shortly. If you have questions in the meantime, please contact us.
Legal
Privacy Policy
How the Social Tenants Network collects, uses, and protects your personal data.
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Coming Soon
Our privacy policy is currently being finalised. This page will be updated shortly. If you have questions about how we handle your data, please contact us.